INSURANCE

WE FOLLOW THE CURRENT ALBERTA DENTAL ASSOCIATION FEE GUIDE!

Dental insurance benefits are used to help our patients cover some or all of the costs associated with their dental care. At Chappelle Family Dental, we offer the convenience of direct billing to your insurance. Not all dental insurance plans are the same which makes it essential for you to understand your specific plan details before your appointment with us. Most dental plans cover some, but not all of the cost of your dental care. The dental fees billed at Chappelle Family Dental for our services are the usual and customary fees charged to all our patients, whether you have dental insurance or not. Your particular policy may cover treatments and services at a fixed fee schedule, which typically does not coincide with our usual fees. In these cases, if there is a difference in costs not covered by your insurance company it becomes your responsibility to pay, and you will be invoiced once we receive payment from your dental plan.

At Chappelle Family Dental, we help our patients maximize their dental insurance benefits, and we ask our patients to please bring along a copy of their plan details for us to help you get the most out of your dental insurance. We also use this information to provide you with accurate estimates for your treatment.

 

OUR PAYMENT METHODS

At Chappelle Family Dental, we require payment for your estimated or exact patient portion on the day of service. For your convenience, we offer several payment options:

• Cash

• Credit Card: Visa & MasterCard

• Interac Direct Payment

​

FREQUENTLY ASKED QUESTIONS ABOUT DENTAL INSURANCE

​​

• Do you follow the current Dental Fee Guide for your billing?

  • YES!   Chappelle Family Dental follows the latest CDSA Dental Fee Guide. Please visit our Dental Fees page to learn more.

​​

• Do you offer direct billing?

  • YES!   Chappelle Family Dental offers the convenience of direct billing, as long as the policyholder’s Benefit Provider allows for direct billing. In some cases, we will not accept the assignment of benefits if there is a balance on your account or a history of account issues. Also, there are some insurance policies that will not allow the benefits to be assigned to the dental office and will only forward their payment to the policyholder. In this case, we require payment for your dental services at the time of treatment.

​​

• What costs will my insurance company cover?

  • ​We are unable to know exactly what your dental benefits will pay. However, we will do our best to provide you with an estimated patient portion. It is the responsibility of the patient to know the details of their insurance plan and to inform us when changes occur to the plan, what is covered by the policy and who is covered under the policy.

  • Due to privacy laws, we are NOT permitted to access any information on your behalf from your insurance provider. If you have your plan details, please bring them along to your appointment.

​

• What is a ‘Pre-Determination’?

  • ​A Pre-Determination provides you with the exact cost of the treatment. Upon request, we will submit this information to your insurance provider before completing any treatment. While this may delay your treatment, you will know exactly what [if any] out-of-pocket costs you may be required to pay.

 

• What payment options are available to me?

  • We require payment in full for your patient portion at the time of treatment.  We accept MasterCard, Visa, and Interac (Debit).

 

• What is the best way to budget for my treatment?

  • We’re happy to put together a detailed treatment plan with the associated costs outlined so that you can budget for each appointment accordingly. We can also prioritize treatments so that you can attend to the most urgent treatment right away and then plan further treatments over time.

 

• My dental insurance said it pays 100% for my dental treatments: why do I still owe you money?

  • ​We hear this question often. Usually, the patient has looked at his EOB [explanation of benefits statement] which tells you what the provider paid, or they check their plan booklet and see that the fee charged by the dentist exceeds the fee guide amount set by the Benefit Provider. The problem is that the fee covered by the provider is whatever has been negotiated between your employer and the Benefit Provider, and is directly dependent upon the premium paid for your specific benefit policy. That is why the coverage can vary even among the employees of the same company or other patients covered by the same Benefit Provider.